Daniel Ciaglia

Basic

Angestellt, Director of Engineering, Tier Mobility

Berlin, Germany

Skills

Consulting
Agile Software Development
Agiles Projektmanagement
DevOps
Cloud Solutions
Infrastructure as Code
IaaS
Amazon Web Services
Atlassian
ITSM
ITIL
ServiceDesk
HelpDesk
Incident Management
Problem Management
Agile Softwareentwicklung
Projektmanagement
JIRA
Confluence
AWS
CI/CD
terraform
Cloudformation
k8s
kubernetes
IT-Consulting

Timeline

Professional experience for Daniel Ciaglia

  • Current 1 year and 2 months, since Aug 2021

    Director of Engineering

    Tier Mobility
  • 9 months, Dec 2020 - Aug 2021

    Head of Engineering: Infrastructure

    Tier Mobility
  • 1 year and 3 months, Oct 2019 - Dec 2020

    Infrastructure Lead

    Tier Mobility

    Preparing the compute infrastructure // monitoring, improving and optimizing it Enable teams getting their services up and running and accessible // we also put guardrails, boundaries and security measures into place to keep everybody sound and safe. Kubernetes and Open Source first // we aim to run our workloads inside Kubernetes clusters and use open-source software over managed technologies and proprietary AWS services.

  • 1 year and 9 months, Jan 2018 - Sep 2019

    Senior Consultant

    kreuzwerker GmbH

    Consulting clients in next level managed services utilizing modern cloud infrastructure.

  • 1 year and 5 months, Jun 2016 - Oct 2017

    SCUBA Dive Instructor

    Octopus Garden Diving Center Malta

    SCUBA Dive Instructor and IT Consultant looking for a sunny place to escape the Berlin winter.

  • 2 years and 2 months, Apr 2014 - May 2016

    Consultant

    kreuzwerker GmbH

    Projektmanagement für mehrere Softwareentwicklungs- und Betriebsprojekte eines Hauptkunden (Kreuzfahrtunternehmen). Consulting, Einführung und Projektmanagement der Atlassian Tools für Agile Softwareentwicklung (JIRA Software) und IT Servicedesk (JIRA Servicedesk) bei mehreren namhaften Online-Plattformen.

  • 2 years and 1 month, Mar 2012 - Mar 2014

    Senior Support Manager

    Bundesdruckerei GmbH

    Support Manager for an EMEA ePassport project during the warranty period. This means managing - Customer expectations and legal bindings - Targets, tasks and costs - Suppliers and contracts - Customer Services (Incident Mgmt, Problem Mgmt, Change Mgmt)

  • 2 years and 1 month, Feb 2010 - Feb 2012

    Senior Consultant

    OTRS AG

    Introducing OTRS::ITSM solutions to customer organizations in an ITIL way. This includes - Project Management - Conceptional work like + Design of Processes and Workflows + CMDB + Service Catalogs - Trainings for Administrators and Key Users But it also means dirty hands on the software and the host systems at installations, upgrades and customizations.

  • 1 year and 3 months, Nov 2008 - Jan 2010

    Manager technischer Support

    ThinPrint AG

    - Coordination of AsiaPacific / United States / Berlin (Headquarter) teams - Interviewing and training of Support staff - Definition and permanent improvement of Support related business processes - Scheduling different operations like 24/7 support and telephone hotlines

  • 1 year and 2 months, Sep 2007 - Oct 2008

    Teamleiter Support

    ThinPrint GmbH

    Teamleiter technischer Support

  • 3 years and 1 month, Aug 2004 - Aug 2007

    Support Techniker

    ThinPrint GmbH

    Mitarbeiter technischer Support

Educational background for Daniel Ciaglia

  • 4 years and 7 months, Jan 2000 - Jul 2004

    technische Informatik

    FHTW Berlin

Languages

  • English

    Fluent

  • German

    First language

Wants

Kontakte
Erfahrungsaustausch
Ideen
Neue Herausforderungen
Projekte

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