Daniel Domínguez Bender

As a member of Global Sip Solution team I’m in charge of creation and development of customer services in regions such as US and Asia, as well as in charge of: • Lead technical role in Global SIP & Voice services across EMEA, APAC and US • Design, deployment and troubleshooting of SIP Trunks and IP-based voice solutions • Perform service validation and troubleshooting using tools such as Infovista Klerity (packet-level analysis) • Supported User Acceptance Testing (UAT) processes, validating service

As a member of White Label Support team I’m in charge of creation and development of customer services in European regions such as Spain, Germany, France, UK, as well as in charge of: • Analysing and understanding the business processes • Developing project estimates and customer requirements by identifying phases and all involved elements • Preparing reports by collecting, analysing and summarizing information

• Provided N1-N2 technical support for corporate users, addressing hardware, software, network, and system-related issues • Developing problem solutions by describing requirements in a work-flowchart and diagram; studying system capabilities; analysing alternative solutions; preparing system specifications; writing programs • Developing project estimates by identifying phases and elements, personnel requirements, costs verifying results by completing tests • Performed hardware diagnostics on servers and wo

• Responsible for designing products and automated process solutions in accordance with standard design principles and conventions of the company • Analyzing and understanding the business processes • Identifying and communicating the technical software requirements • Responsible for creating and maintaining solution documentation • Supporting existing processes, implementing change requirements and problem solving issues as part of a structured change control process • Weekly project planning, communicatin

• User support in German, English and Spanish • Maintenance of user accounts and groups in Active Directory • Remote configuration of computers and printers • Maintenance of Exchange Server • Manage of user permissions in file structure system • SAP • Managing user in Knova, Spotfire, Statistica Data Base • Maintenance of Data Base (SQL+) CTMS, ELAB

• Helpdesk support (German & English) • Support user by phone or remotely • Support to user with AD, windows and exchange accounts • McAfee endpoint encryption, VPN, Tokens • Supporting Windows XP and 7 systems • Citrix XenApp, VMWare Service Mananger • Documenting all solutions via ticketing system

• Helpdesk tasks and user support (unlock accounts in AD & remote solutions) • Backup tapes (Symantec Backup/Veritas Backup) • Procedures & documentation • Staging process • Windows Server (2003/2008) • Computers inventory (laptops, desktops, printers and other devices) • Computer replacement • Housekeeping (Server Room & communications racks) • Inventory facilities (desktops, laptops, smartphones, printers, routers, switches) • Keep Active directory up to date • Local applications installation • Monitoring

• Maintenance of servers • Maintenance of equipment • Backups • Preparation of computer equipment • Install operating system windows xp corporate • Installation of computer peripherals • Installation of local applications • Restoration of files / programs • Procedures & Documentation • Helpdesk (local and virtual) • Installation of local area networks and wireless • Server installation • User local support • Keep Active Directory up to date • IT dept. Inventory (PC’s, printers, monitors, ...)

• Programming of various features of intranet web developed in browser environment • Testing IE browser • Preparation of RSS feeds in XML / HTML • Processing of records TED / AUPAC • Maintenance of databases with TOAD Oracle • Making e-learning videos (Camtasia Studio 6) • Template creation for internal users (Crystal Reports 9)