Daniel Reichel

- managing and training the Front Office staff (e.g. train, supervise and support) - ensuring front desk provides a professional, friendly and authentic service for guests (e.g. handle complaints and specific customers requests) - dealing with guests via phone, mails and direct communication - arranging staff scheduling - acting as liaison between General Manager and staff - ensure front desk is tidy and has all necessary stationery and material - many more

• linen control and distribution • minibar service • purchasing • floor supervision (checking rooms, prepping HSK offices,...) • treatments for returning guests as well as VIPs • stock management and inventory • cross-functional cooperation with Front Office and Facility Management • handling suppliers as well as outsourced HSK • being supportive wherever and whenever needed

• professional guest service as per 25hours standard • breakfast & lunch service • from taking orders to cashing up • watch over buffet and provide knowledge of products • handling groups as well as individual a la cart guests

• professional guest service as per Rockpool Group standard • dinner service • from taking orders to cashing up • drinks service • prepping meals in front of customers right at their table • providing knowledge about the menu and dishes

Groups: • Proposals • Site inspections & presentation of various options • Reservations with accommodations, guides & other suppliers • Assembling comprehensive documents • Conducting Guide&Supplier Briefings • Client support – pre-checks, travelling with group & liaise with overseas tour leader FIT: • Customer relationship management • Proposals, costings & calculating selling price • Reservations with accommodations, guides & other suppliers • Pre-travel & travel documents • Client support

Lehrgangsbeschreibung via DUT: Schwerpunkt der Weiterbildung zur Fachkraft in der Immobilienwirtschaft ist die Vermittlung und Vertiefung der grundlegenden rechtlichen und wirtschaftlichen Zusammenhänge der Immobilienbranche. Hierzu gehören die Verwaltung von Mietobjekten und Wohneigentum, die Immobilienentwicklung sowie der Immobilienhandel . Darüber hinaus haben wir Qualifizierungsbausteine aufgenommen, die Ihnen helfen werden den Büroalltag in der Immobilienbranche professionell zu managen.

Hospitality Management