Daniela Biczysko

− Supervise and manage the performance of staff in the team − Managing workload for the team by assigning cases to ensure providing customer service in a timely manner and of highest quality − Communicating process updates to the team and stakeholders − Assuring process stability and process improvement − Analyzing, reporting, giving recommendations and developing ideas on how to improve quality and process efficiency − Identifying problems, creating choices and providing alternatives courses of action

1. Scheduling job interviews between all required participants, booking flights, accommodation, videoconferences 2. Building long-term relationship with customers 3. Cooperating with diverse teams in order to deliver highest quality service 4. Analyzing escalated cases, identifying key issues and finding solutions to rearrange the process in order to ensure customer satisfaction 5. Identifying and implementing process improvements based on net satisfaction score measurement

Contact Center 1. Handling outbound and inbound calls from customers 2. Handling incoming requests from customers by e-mail 3. Checking lines and categorizing the problems and issues of the customers. Recruitment Team 1. Handling and answering outbound and inbound calls from external and internal customers. 2. Handling incoming requests from customers by e-mail. 3. Preparing draft offer letter 4. Handling of internal transfers, updating the database. 5. Sending rejection 6. Creation of candidatepr