Daniela Pulfer

Manage the full renewals lifecycle for DACH region, ensuring timely contract closures and reducing churn. Partner with Sales, CS, and Channel teams to align on customer strategy and value delivery. Analyze customer health data to identify risk and expansion opportunities

SimpliVity bietet eine hyperkonvergente Infrastruktur dass das Rechen-, Netzwerk- und Storage-switching mit deduplikation, integrierter Datensicherung und globaler Verwaltung verbindet und eine 300% TCO-Ersparnis liefert.

I manage the ECD (Enterprise Content Division) Support Sales & Renewals (SSR) business for all EMC ECD customers in Germany, Austria and part of Switzerland working directly with customers, partners and EMC Field Sales in-country to renew software maintenance contracts and pro-actively up-sell additional services in a timely fashion.

I managed the CS Account Specialists, that provide My VMware Account support to both staff and customers by collaborating with internal VMware departments globally. We maintain a friendly, professional and supportive experience to accurately address the customers’ needs. The job requires the quick understanding how VMware product licenses are acquired, delivered and maintained globally.

Mentoring of new hires and providing feedback on their progress to the trainer. Creating, translating and providing feedback on content of our Knowledge Base. Communicate directly via phone and e-mail with customers seeking technical support services in German, French, English, Portuguese and Spanish. Assist Customer with minor technical issues.