Danilo Silva

Working in Customer Experience room (CEC) Technological room where customers come to learn more about Rockwell and experience new technologies. In CEC we have different technologies: • Several Virtual Machines (VMWARE) - connected to different kind of devices • Handheld devices - iOS & Android devices • Microsoft HoloLens • Video Conference Solution - Creston Network infrastructure (Routers, Switches, Firewall, different servers…)

Working for a Brazilian company allocated in Silphie Paper company, in Germany. It is a small company, needing me to cover different areas. Resume: • Active Directory • Windows Server • Windows Client • Printers/Scanners • Microsoft Azure • Exchange online • Office 365 • GoDaddy Platform • Hardwares and softwares

Windows Server support on behalf of Microsoft CSS LatAm team. High-level support and troubleshooting related to Windows Server 2008, 2008 R2, 2012, 2012 R2, 2016 and 2019. Resume: • Active Directory Users and Computers • Active Directory Domain and Trusts • Active Directory Sites and Services • AD Replication • GPO • Kerberos and NTLM Authentication • Certificate Authority • DFRS • File Sharing and SMB • DNS • DHCP

I was allocated on a client, Brado Logistica. Were I have worked more focused on Windows Server and Network related activities. But also, helping with Windows Client and hardware support when needed. Resume: • Windows Server • Switches • Access Point • Firewall (Fortigate) • Windows Client L2 • Hardware • DNS • DHCP • Active Directory Users and Computers

· ITIL · Incident reduction initiatives · Preparing support documentation and providing training to L1 and L2 · Cooperation with another support teams to resolve a problem · Testing new technologies · SCCM · Cyber Security (SEP Client support, Whitelisting (BIT9), EMET) · Emurald · Windows Client · Microsoft troubleshooting tools: Procmon, Netmon, Fiddler

IT support to different applications inside the bank, making sure business and clients could work without major issues/problems. I have worked on a second level support, where the applications ran under different platforms, requiring me a good knowledge on several and diversified computer areas, such as: · ITIL · Windows Client · Windows Server · Unix Servers (Basic) · Internal ERPs · Cooperation with another support teams to resolve a problem · Knowledge on Middleware solutions