Danish Anwar

Senior Developer expert in ServiceNow implementation. Working with the Governance, Risk & Compliance (GRC) branch of the Cyber Security directorate of a governmental organisation.

Worked as Technical Architect on multiple projects in different modules of ServiceNow for various clients of Managed Services model.

• Standardized integration implementation development by creating an SOP that aligns with ServiceNow best practices. • Designed and delivered a large-scale enterprise integration solution, establishing ServiceNow as the master data platform. • Led the development of custom applications and high-performance Scripted REST APIs for real-time data exchange. • Worked on multiple modules of ServiceNow including Custom Application development.

- Designed and developed XcelSocial, a ServiceNow Store application integrating Facebook with ServiceNow Customer Service Management (CSM). - Built REST API integrations with Facebook Graph API and Twitter, enabling seamless social media engagement within ServiceNow. - Implemented automated sentiment analysis and case creation workflows for customer interactions. - Developed Custom Scoped Applications, Script Includes, Scheduled Jobs, and server-side automation. - Implemented and customised ServiceNow

Got trained in ServiceNow Administration and Development. Assisted in configuring and customizing ServiceNow applications based on business requirements. Developed and maintained Client Scripts, Business Rules, UI Policies, and Service Catalog items. Performed bug fixes, testing, and enhancements across ITSM modules. Created reports, notifications, and basic workflows while following Agile methodologies. Collaborated with senior developers, participated in code reviews, and supported deployments using Updat

Technical Support on calls, Help Desk Support.

College K.I.E.T is affiliated to Dr APJ Abdul Kalam University, Lucknow, U.P. India