Daria Bergauer

As Product Owner, I manage customer journeys end-to-end from concept to evaluation. I lead portfolio projects, define business requirements, and drive cross-/upselling. My focus: optimizing customer care, loyalty, and retention through targeted strategies. I improve and digitalize processes, ensure compliance, and foster innovation. Data-driven insights guide sustainable actions for long-term success.

I conducted outbound campaigns to win back former clients, using communication skills, empathy, and persuasion to offer tailored solutions and rebuild relationships. I handled benefit rejections by providing meaningful alternatives to maintain satisfaction and loyalty. Additionally, I acted as the main contact for clients, ensuring proactive communication and targeted advice to meet their needs effectively.

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