Daria Gramiak

GTAC (Sogeti Deutschland GmbH); manage end to end recruitment process, identify and hire the right candidates, build relationships with hiring managers and HR business partners, research of candidates and selection via relevant HR tools, identification and evaluation of potential candidates by phone, establishing relationships with candidates, being in charge of monitoring of individual indicators and weekly reporting, ensuring that all the processes are carried out in accordance with agreed standards

work in easyJet project; dealing with escalations related to airports, easyJet departments and other service partners, support agents on the floor and dealing with their queries and Supervisor escalations/calls, analyze agent's error shell usage and provide feedback to agents

business trip to the WebHelp's office in Cape Town (South Africa), work in easyJet project; support and floor assistance for agents on the floor and dealing with their queries and Supervisor escalations/calls, identification of knowledge gaps and providing feedback into Training & Operations, chair daily meetings and providing feedback to agents

work in easyJet project; dealing with both outbound and inbound calls and emails, dealing with passenger enquirers about flight departures and arrivals, research & resolution customer's problems and questions before, during and after their travel

work for bank Pekao S.A. in debt collection, Pekao24 hotline and credit & debit cards support; dealing with both outbound and inbound calls, negotiating repayments, documenting all information from debtors on eachstage of contact, research & resolution customer problems, support sales objectives and campaigns by cross-selling basic products, provision of troubleshooting