Darshan Sivacumaar

• Leading the Cabin Crew team • Coaching, guiding and motivating crew to achieve organization set targets/goals. • Overall in charge of safety, first aid, guest experience. • Managing crew performance across all zones of the aircraft. • Carry out quality audits and performance reviews on crew. • Guiding on-board leaders and ensure the team is managed to meet and exceed guest expectations. • Service management across all zones • Ensure standards are followed by the crewe.

• Managing the Club Floor experience. • Co-ordination with house-keeping and Food & Beverage Departments to ensure smooth operations of the club floor. • Promoting the club floor and its facilities to guests upon request by the room division manager. • Assisting guest with travel plans and restaurant reservation. • Managing board room facility and the business centre on the club floor. • Cross-training fellow teammates from other departments.

• In-charge of Business center and had a small team to manage. • Assisted in Front desk and managed Business center related duties. • Aiding Tamil and French-speaking guests at work.

-Front Office - Travel and Tourism -Sales & Marketing -Hospitality Accounting

-Front Office - Travel and Tourism -Sales & Marketing -Hospitality Accounting - Patisserie - Supervisory Management -Housekeeping -Food and Beverage