David Knight

• Currently Escalation Point Supervisor for a team of seven where I am the first point of contact for over 4000 staff and students; • Provide 1st and 2nd line technical support and have the ability to solve challenging problems quickly and efficiently; • Manage and resolve the university's demand management for admissions; • Ensure efficient and effective deployment and allocation of resource management to meet the demand; • Liaise and manage vendor contacts and contracts;