David Kruska

- Jira - MS 365 (admin center, sharepoint etc.) - On- and Off-Boarding - IT-ticket-solving - AD, Azure (MS Entra ID) - OS configuration (Mac and Windows) - IT-inventory - MS-Intunes - Excel, Word etc. - Projekt-Management

- Conducted personalized piano lessons for students of all ages, both in-person and online. - Developed tailored lesson plans using diverse educational resources. - Implemented effective self-promotion strategies to attract new students. - Utilized innovative teaching methods to engage students and foster a passion for music.

Deployment at Targo Bank: • Kundenberatung und-betreuung • Beantwortung eingehender Anrufe von Interessenten • Präsentation der Vorteile von Produktmerkmalen, Preisen usw. • Kalt- und Warmakquise für den Verkauf von Produkten

- Recommended for Customer Service Advisor role at TJX head office due to proven ability; secured position following competitive interview process. - Provided comprehensive customer support across Germany, Austria, Switzerland and the UK via email, telephone and social media. - Oversaw the handling of all customer interactions and enquiries using a ticketing system to ensure efficient resolution. - Tracked and provided accurate information on orders, increasing transparency and customer satisfaction.

Traveled to various countries in Europe, lived and worked in London, Hong Kong, Sydney and Taiwan, learned about different cultures and people, improved my language, communication and management skills. Interacted effectively with clients, photographers and agencies in several countries, demonstrating adaptability and strong communication skills in a multicultural environment. Cultivated a customer-focused mindset through modelling assignments, ensuring satisfaction.