David Okumu

- Network Resilience: Engineered and maintained secure network environments for construction project management. - Security & Compliance: Developed and enforced data backup schedules and security protocols to protect project blueprints. - End-User Support: Provided Tier 2 technical support for hardware and proprietary software, resolving complex system issues.

- Custom ERP Administration: Managed and optimized a personalized company ERP system, ensuring seamless integration with sales and distribution workflows for zero-latency operations. - Infrastructure Management: Led the deployment and maintenance of Windows-based hardware and software across the entire distribution network. - Process Automation: Spearheaded the transition from manual entry to a digital inventory tracking system, significantly increasing data accuracy and reporting speed.

Systems Monitoring & Maintenance: Assisted in the routine maintenance of enterprise-level hardware and financial software systems, ensuring zero downtime for brokerage operations.  Security & Compliance Support: Contributed to data integrity protocols by performing regular system backups and ensuring the security of sensitive client insurance records.

Hardware & Systems Deployment: Executed the installation, configuration, and maintenance of enterprise software and hardware systems for diverse client environments.  Technical Troubleshooting: Diagnosed and resolved Tier 1 and Tier 2 technical issues, ensuring minimal operational disruption for SMEs and corporate clients.  Digital Transformation Support: Provided technical consultancy and hands-on training for SMEs transitioning to digital workflows.