David Watson

• Provided first and second line support over a range of OCR products. • Created and maintained knowledge-base of FAQ’s, How To, Technical Specifications and errors and workarounds. Problem Solving, LAN Knowledge, Help Desk Experience, Verbal Communication, Operating Systems, Phone Skills, Customer Service, Quality Focus, PC Proficiency, System Administration, SalesForce Experience. SQL, IIS, C#, JavaScript,

• Held key responsibility in this retail business working in a very competitive climate • Created a web presence with online sales. • Initiated multiple exclusivity ventures to maintain competitive advantages. Performance Management, Giving Feedback, Project Management, Coaching, Foster Teamwork, Supervision, Staffng, Business Knowledge, Technical Leadership, Technical Management, Vision, Entrepreneurial, Self Motivated.

• Held sole responsibility for the store during shift. • Management of 8+ staff during a shift • Dealing with customer complaints and ensuring the store policies were maintained. Customer Service, Product Knowledge, Quality Focus, Problem Solving, Listening, Resolving Conflict, Multi-tasking, Foster Teamwork