David Wittmann

Customer Care Tier 2 Shift Lead

Phone & E-Mail communication, Case opening, Monitoring, Basic checks including different hardware platforms, Arranging Access to our colocations and 3rd party colocations, highlighting and forwarding cases to the correct departments, receiving and confirming escalations, escalating urgent issues internally and towards 3rd party providers, finally, my job is solving all kind of issues affecting our customers together with the Team including different internal and external departments.