Debanjan Roy

Project - Infineon Distributor Integrated System Global Implementation and Rollout Functional Owner of SAP CRM High Tech Channel Management, Onsite Coordinator for the Entire Team, Managing the Functional and Technical Team.

SAP Functional Lead for the entire CRM and ERP team at Los Angeles USA for Toyota Financial Services, US National Headquarters. Functional Design, Configuration, testing. Managing the Onsite and offshore team

SAP Functional Lead for Production Support at Toyota Financial Services US National Headquarters Los Angeles. • Was actively involved in defining the support strategy for smooth transition from warranty phase to support phase. • Incident Management and assignment of Service Calls/Work Orders to the specific consultants. • Analysis and resolution of the Service calls, work-order tickets raised by the business users (Using HPSD HPSM systems) • Resolution for the severity one incidents and the regular tick

SAP CRM Functional Consultant for CRM 5.1 Financial Services Leasing End to End Implementation. Functional Owner for CRM BP,Product, FS Contract, Vertex Integration, Master Data Migration.

BSA for Cosnumer Auto Finance Leasing at Toyota Financial Services US National Headquarters, Los Angeles • Work with the Toyota Business Managers and Business users for resolution of system issues • Analyze the Business Improvement plan and possible improvements in the system for Business Support. • Interact with the IT team, create requirement, sign off design documents and approve system enhancements • Prepare and execute project plan for system developments and projects • Interact with the offshor

IBM Mainframe Programmer for Somerfield Retail LLC, Bristol UK.