Deborshi Gupta

is available. ✅

Angestellt, Customer Engagement Manager/Program and Success Manager, Amdocs Software Gmbh

Düsseldorf, Germany

Skills

Program Management
Operational Management
Supplier Management
Project Management
Rollout
Delivery
Business Process
Consulting
Beratung
Supplier Evaluation
Supplier selection
Engagement Management
Management

Timeline

Professional experience for Deborshi Gupta

  • Current 5 years and 10 months, since May 2018

    Customer Engagement Manager/Program and Success Manager

    Amdocs Software Gmbh

  • Current 6 years and 1 month, since Feb 2018

    Customer Engagement Manager -Digital Transformation Virgin Media Account

    Amdocs Technology

    • Management,Supervision and Delivery of Digital Identity Management Solution for B2B and B2C Vertical in 12 Markets. Digital Transformation include replacement of multiple authentication and authorization systems into a single Pan European Solution across 12 Markets for all Ecommerce Platforms.

  • 3 months, Dec 2017 - Feb 2018

    Infra Program Delivery Manager for Vodafone Global Data Centre (Freelancer)

    Dell-EMC Pvt Limited

    • Management of Consulting And Deployment Portfolio of Projects for Dell-EMC towards Vodafone GDC and Kabel Deutschland. • Management of about 40 direct and Indirect resources . (Including Off-shore unit in Cairo and Bangalore and 3rd Party Suppliers) • Supervision of about 100+ Projects of different sizes. • Management of Budget of about 2 Million Euros per Quarter.

  • 1 year and 1 month, Aug 2016 - Aug 2017

    Customer Program Manager - BSS and CRM Unity Media Account

    NetCracker Technology

    • Principle responsibility is to deliver 4 Releases in a year of the IT,Billing and CRM Systems and their Integration points from the Required Definition Phase until the Go-Live Phase including management of SLAs for the associated Support and Maintenance . • Manage the delivery teams in Germany,UK,India and Russia. • Management of Product Strategy and Roadmap. • Management and Improvement of Delivery KPIs to avoid penalties and service credits.

  • 11 months, Jul 2015 - May 2016

    Principal Delivery Manager (Freelancer) - IT Transformation

    Vodafone GmbH

    • Principle Responsibility to Deliver the 50 Million Euro Convergent Charging System Program including all the effected peer systems around it through Concept & Business Case, Requirement Definition,Solution Design,Development,Deployment And Integration,Testing And Acceptance. • Responsibility includes Delivery of 52 IT,Network,Online,BSS ,OSS and Digital Products and the subsequent Integration thereof.

  • 2 years and 10 months, Sep 2012 - Jun 2015

    Senior Consultant Delivery and Sales for Global Cloud Competency Centre

    T-Systems International Gmbh

    • Helping T-Systems Customer to develop their Cloud Strategy plus a corresponding cloud roadmap to guide implementation. • Standardized migration and systems integration solutions for a smooth, seamless cloud transformation into T-Systems Dynamic Services Platform . • Working Closely with T-Systems partners like VMWare in the assessment of roadmap planning, ,release planning, architecture, license model and cost for Platform as a Service.

  • 1 year and 9 months, Nov 2010 - Jul 2012

    Senior Project Manager/Service Delivery Manager/Senior Consultant

    Huawei Technologies Dusseldorf Gmbh

    Responsible as a central point of contact for all related activities towards customer organisation. Acting as a Project Lead to deliver complex project according to plan, specification and with high quality standards expected by our customers. Responsible for managing professional services related pre-sales activities eg: Answering RFI/RFQ, implementation proposal, project schedule, resource schedule , budgeting , Operational KPIs and SLAs, Training etc. Setting up a Cross country Project Delivery Team.

  • 7 years and 10 months, Jan 2003 - Oct 2010

    Project Manager - Country Delivery

    Vodafone Group Services Gmbh

    I have a rich experience with Vodafone Group Services which is the umbrella organisation of 26 operating companies across the world including partner markets . Vodafone Group delivers global products and services which are rolled out across Vodafone markets and implements economies of scale through the principle of “Build once and deploy it many times”,sharing infrastructure through virtualization and hosting solutions for operators in EU in the Vodafone operated data centre in Ratingen(Germany) and Milan.

Educational background for Deborshi Gupta

  • 3 years and 1 month, Jun 1991 - Jun 1994

    Information technology

    University of Calcutta

Languages

  • German

    Intermediate

  • English

    Fluent

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