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Deborshi Gupta

is available. ✅

Angestellt, Customer Engagement Manager/Program and Success Manager, Amdocs Software Gmbh
Düsseldorf, Deutschland

Fähigkeiten und Kenntnisse

Systemintegration
Oracle
Preispolitik
Empathie
Risikomanagement
Beschaffung
Interviewführung
Mobile Commerce
Abstrahieren
Presales
Docker
SaaS
Teamfähigkeit
Datenschutz
IT Operations
Telemedizin
Rechnernetzwerke
Incident Management
Apache Kafka
Agile Entwicklung
Software
Changemanagement
Fachdienstleistungen
SharePoint
Confluence
System
Release Management
KANBAN
Cloud Computing
IT-Anwendungen
Kommunikation
MS Project
Anwendung
Projektmanagement
Ressourcenmanagement
Programm Management
Middleware
Informationstechnologie
Kubernetes
Red Hat OpenShift
Testing
Computer
Produktmanagement
Project Management Office
Offshore
Unity
Partnermanagement
Kundenorientierung
Mediation
AWS
Führung
Waterfall
Marketing-Kommunikation
Sicherheit
Interkulturelle Kompetenz
Betriebswirtschaft
Forecast
Jira
Eskalationsmanagement
Softwareentwicklung
Eventmanagement
Problemlösung
Billing Systeme
Customer-Relationship-Management
Scrum
Gewinn-und-Verlust-Rechnung
Projekte
SOA
Petroleum
Soziales Netzwerk
Scheduler
Teamleitung
Iaas
12C
Wiki
EMC
Infra
Stakeholders
Corporate Identity
Finanzen
B2B
Personalbeschaffung
Stakeholdermanagement
Projektplanung
Digital
Backend
Biometrie
Tibco
Kreativität
Budget
Datacentre
CAPA
Lean Development
Identity and Access Management
CMS
Kunde
PostgreSQL
Architektur
Service Delivery Management
Vertragsmanagement
API
Geduld
Code
Portfoliomanagement
Systemanalyse
Infrastruktur
ITIL Service Management
Betriebslehre
IT Service Management
Kundenservice
Plattform
Compliance
Strategische Planung
E-Commerce
Prince2
CI/CD
Lieferung
Device Management
Vertrieb
Migration
KPI
Prozessoptimierung
Umsatz
Contentmanagement
Netcracker
BSS/OSS
Integrations
Multi Tenant
Team Management
Streaming
MongoDB
Rechnung
Service
Finanzielle Führung
Qlik
IT Infrastructure Library
Corporate Governance
SQL
Snowflake
Büro
Ertrag
Umsetzung
Methodologie
Informationssysteme
IPTV
Belastbarkeit
Inbetriebnahme
Forderungsmanagement
Buchhaltung
Berichtswesen
Führungserfahrung
Scaled Agile Framework
Betriebssystem
Billing
Finanzmanagement
Verkauf
Ladesystem
Finanzprognose
Korrekturmaßnahmen
Stakeholdern
Umsatzrealisierung
Zusammenfassungen
zweisprachig
Service Management
Engineering
Program Management
Operational Management
Supplier Management
Project Management
Rollout
Delivery
Business Process
Consulting
Beratung
Supplier Evaluation
Supplier selection
Engagement Management
Management

Werdegang

Berufserfahrung von Deborshi Gupta

  • Bis heute 7 Jahre und 2 Monate, seit Mai 2018

    Customer Engagement Manager/Program and Success Manager

    Amdocs Software Gmbh

  • Bis heute 7 Jahre und 5 Monate, seit Feb. 2018

    Customer Engagement Manager -Digital Transformation Virgin Media Account

    Amdocs Technology

    • Management,Supervision and Delivery of Digital Identity Management Solution for B2B and B2C Vertical in 12 Markets. Digital Transformation include replacement of multiple authentication and authorization systems into a single Pan European Solution across 12 Markets for all Ecommerce Platforms.

  • Bis heute 7 Jahre und 5 Monate, seit Feb. 2018

    Customer Engagement Manager

    Amdocs Software Gmbh

  • 1 Jahr und 1 Monat, Dez. 2023 - Dez. 2024

    IT Program Director

    Hauswartex AG

  • 1 Jahr und 1 Monat, Dez. 2023 - Dez. 2024

    IT Program Director

    Hexaware Technologies GmbH

  • 1 Jahr und 1 Monat, Dez. 2023 - Dez. 2024

    IT Program Director

    Hauswartex AG

  • 3 Monate, Dez. 2017 - Feb. 2018

    Infra Program Delivery Manager for Vodafone Global Data Centre (Freelancer)

    Dell-EMC Pvt Limited

    • Management of Consulting And Deployment Portfolio of Projects for Dell-EMC towards Vodafone GDC and Kabel Deutschland. • Management of about 40 direct and Indirect resources . (Including Off-shore unit in Cairo and Bangalore and 3rd Party Suppliers) • Supervision of about 100+ Projects of different sizes. • Management of Budget of about 2 Million Euros per Quarter.

  • 11 Jahre und 9 Monate, Juni 2006 - Feb. 2018

    Program Manager,Delivery Manager,Project Manager

    T-Systems,Netcracker,Kaltura and Dell

  • 11 Jahre und 9 Monate, Juni 2006 - Feb. 2018

    Program Manager,Delivery Manager,Project Manager

    T-Systems,Netcracker,Kaltura and Dell

  • 1 Jahr und 1 Monat, Aug. 2016 - Aug. 2017

    Customer Program Manager - BSS and CRM Unity Media Account

    NetCracker Technology

    • Principle responsibility is to deliver 4 Releases in a year of the IT,Billing and CRM Systems and their Integration points from the Required Definition Phase until the Go-Live Phase including management of SLAs for the associated Support and Maintenance . • Manage the delivery teams in Germany,UK,India and Russia. • Management of Product Strategy and Roadmap. • Management and Improvement of Delivery KPIs to avoid penalties and service credits.

  • 11 Monate, Juli 2015 - Mai 2016

    Principal Delivery Manager (Freelancer) - IT Transformation

    Vodafone GmbH

    • Principle Responsibility to Deliver the 50 Million Euro Convergent Charging System Program including all the effected peer systems around it through Concept & Business Case, Requirement Definition,Solution Design,Development,Deployment And Integration,Testing And Acceptance. • Responsibility includes Delivery of 52 IT,Network,Online,BSS ,OSS and Digital Products and the subsequent Integration thereof.

  • 2 Jahre und 10 Monate, Sep. 2012 - Juni 2015

    Senior Consultant Delivery and Sales for Global Cloud Competency Centre

    T-Systems International Gmbh

    • Helping T-Systems Customer to develop their Cloud Strategy plus a corresponding cloud roadmap to guide implementation. • Standardized migration and systems integration solutions for a smooth, seamless cloud transformation into T-Systems Dynamic Services Platform . • Working Closely with T-Systems partners like VMWare in the assessment of roadmap planning, ,release planning, architecture, license model and cost for Platform as a Service.

  • 1 Jahr und 9 Monate, Nov. 2010 - Juli 2012

    Senior Project Manager/Service Delivery Manager/Senior Consultant

    Huawei Technologies Dusseldorf Gmbh

    Responsible as a central point of contact for all related activities towards customer organisation. Acting as a Project Lead to deliver complex project according to plan, specification and with high quality standards expected by our customers. Responsible for managing professional services related pre-sales activities eg: Answering RFI/RFQ, implementation proposal, project schedule, resource schedule , budgeting , Operational KPIs and SLAs, Training etc. Setting up a Cross country Project Delivery Team.

  • 7 Jahre und 10 Monate, Jan. 2003 - Okt. 2010

    Project Manager - Country Delivery

    Vodafone Group Services Gmbh

    I have a rich experience with Vodafone Group Services which is the umbrella organisation of 26 operating companies across the world including partner markets . Vodafone Group delivers global products and services which are rolled out across Vodafone markets and implements economies of scale through the principle of “Build once and deploy it many times”,sharing infrastructure through virtualization and hosting solutions for operators in EU in the Vodafone operated data centre in Ratingen(Germany) and Milan.

  • 8 Jahre und 3 Monate, März 1998 - Mai 2006

    Software Developer,Team Lead,System Analyst

    Ubest

  • 8 Jahre und 3 Monate, März 1998 - Mai 2006

    Software Developer,Team Lead,System Analyst

    Ubest

  • 8 Jahre und 3 Monate, März 1998 - Mai 2006

    Software Developer,Team Lead,System Analyst

    Ubest

Ausbildung von Deborshi Gupta

  • 3 Jahre und 1 Monat, Juni 1991 - Juni 1994

    Information technology

    University of Calcutta

Sprachen

  • Deutsch

    Gut

  • Englisch

    Fließend

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