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Debra Lott

Angestellt, Tier 1 Helpdesk Support, Insight Global
Chicago, Vereinigte Staaten

Fähigkeiten und Kenntnisse

SAP Security
SAP Functional support
Helpdesk support

Werdegang

Berufserfahrung von Debra Lott

  • Bis heute 16 Jahre und 1 Monat, seit Juni 2009

    Tier 1 Helpdesk Support

    Insight Global

    Currently support Tier 1 and Tier 2 customers globally working on BP Retalix systems. Work with several systems troubleshooting hardware such as Veriphones (credit card servers), DW7700/ DW6030 servers as well as supporting users who are conducting back office operations working on the BP Retalix System.

  • 3 Monate, Dez. 2008 - Feb. 2009

    System support coordinator

    Harvey Nash

    Supported end-users and assisted with day-to-day SAP problems as well as providing support for desktop and laptop issues. In SAP I provided support involving materials management, sales and distribution and customer relationship management as well as troubleshooting and resetting SAP user ids.

  • 7 Jahre und 1 Monat, Apr. 2001 - Apr. 2008

    Support Analyst

    Prairie Material Sales

    40% of my responsibility was also working with SAP security. I created roles, profiles, added new users in the system as well as working with authorization objects and profile generator. I was responsible for making sure each user was able to access areas they were suppose to see as well as creating reports regarding user activity in the system.

Sprachen

  • Englisch

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