Debra Lott

Berufserfahrung von Debra Lott

• Bis heute 15 Jahre und 1 Monat, seit Juni 2009

  Tier 1 Helpdesk Support

  Insight Global

  Currently support Tier 1 and Tier 2 customers globally working on BP Retalix systems. Work with several systems troubleshooting hardware such as Veriphones (credit card servers), DW7700/ DW6030 servers as well as supporting users who are conducting back office operations working on the BP Retalix System.

• 3 Monate, Dez. 2008 - Feb. 2009

  System support coordinator

  Harvey Nash

  Supported end-users and assisted with day-to-day SAP problems as well as providing support for desktop and laptop issues. In SAP I provided support involving materials management, sales and distribution and customer relationship management as well as troubleshooting and resetting SAP user ids.

• 7 Jahre und 1 Monat, Apr. 2001 - Apr. 2008

  Support Analyst

  Prairie Material Sales

  40% of my responsibility was also working with SAP security. I created roles, profiles, added new users in the system as well as working with authorization objects and profile generator. I was responsible for making sure each user was able to access areas they were suppose to see as well as creating reports regarding user activity in the system.