Debra Lott
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Debra Lott
- Bis heute 16 Jahre und 11 Monate, seit Juni 2009
Tier 1 Helpdesk Support
Insight Global
Currently support Tier 1 and Tier 2 customers globally working on BP Retalix systems. Work with several systems troubleshooting hardware such as Veriphones (credit card servers), DW7700/ DW6030 servers as well as supporting users who are conducting back office operations working on the BP Retalix System.
- 3 Monate, Dez. 2008 - Feb. 2009
System support coordinator
Harvey Nash
Supported end-users and assisted with day-to-day SAP problems as well as providing support for desktop and laptop issues. In SAP I provided support involving materials management, sales and distribution and customer relationship management as well as troubleshooting and resetting SAP user ids.
- 7 Jahre und 1 Monat, Apr. 2001 - Apr. 2008
Support Analyst
Prairie Material Sales
40% of my responsibility was also working with SAP security. I created roles, profiles, added new users in the system as well as working with authorization objects and profile generator. I was responsible for making sure each user was able to access areas they were suppose to see as well as creating reports regarding user activity in the system.
Sprachen
Englisch
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