Delie Posnanski

Coordinate global website relaunch projects, leading technical maintenance, liaising with internal teams and external agencies to gather content, audit UI/UX, track bugs, and ensure timely delivery. Design an interim WordPress-based checklist generator to replace a delayed IT project, praised for simplifying compliance and document selection. Provide technical support and guidance on CMS usage to colleagues.

Create online stores, informational websites, WaaS, and blogs using WordPress, WooCommerce, and other free and paid plugins. Translate multimedia content (videos, websites, apps, software) to Spanish. Skills/software/frameworks: HTML5, CSS3, JavaScript, jQuery, PHP, WordPress, Bootstrap, memoQ.

Translate new features and content into Spanish. Answer the customer's questions about the product via message, e-mail, and Facebook in English, Spanish, German, and Italian. Send bug reports and help users solve issues with the app while forwarding their suggestions for app improvement to the corresponding department. Skills/software/frameworks: OneSky, Google Docs, Google Sheets, Helpscout, JIRA, Customer Service.

Translate documents and multimedia content regarding animal welfare. Post animal-related images on Instagram, search for new multimedia content, and engage with users to increase awareness of animal rights’ issues. Skills/software/frameworks: memoQ, Google Docs, Canva, Buffer.

Provided customer service for Spanish-speaking users of the company's app, qeep. Answered questions about the product, handled user reports, errors and app feedback. Helped translate the app for the Spanish-speaking market.

Translated social media content from German/English into Spanish. Proofread translations made by translation agencies and provided feedback on them.

Interpreted calls from fields such as banking, emergency and medical calls, recorded insurance and police statements, customer service calls (related to telephone, water, and electricity services, among others), and government programs between English-speaking customer service representatives and their Spanish-speaking clients.