Delilah Lawes
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Delilah Lawes
- 1 Jahr und 7 Monate, Juni 2023 - Dez. 2024
IT Service Desk and Registration Helpline Support
The University of Birmingham
Provided first-line IT support for students and staff via Amazon Connect, ServiceNow, and Verint. Resolved up to 40+ tickets per day, handling technical issues and registration queries. Assisted students and staff with troubleshooting, password resets, WiFi access, and software support. Worked with cross-departmental teams to resolve complex IT and administrative issues. Maintained issue logs and suggested solutions to improve troubleshooting efficiency.
- 4 Jahre und 9 Monate, Apr. 2018 - Dez. 2022
Barista and Shop Assistant
MyLoaf Ltd
Operated EPOS system and conducted staff training. Provided customer service and problem-solving support in a fast-paced retail environment
Ausbildung von Delilah Lawes
- 2 Jahre und 10 Monate, Sep. 2022 - Juni 2025
BSc Computer Science
The University of Birmingham
Predicted First-Class Honours Academic Performance: First Year (74.33%) – Second Year (77.50%) Final Year Project: "An Investigation of Privacy and Data Handling in FemTech Applications"
- 10 Monate, Sep. 2021 - Juni 2022
A-Level Mathematics
Cardiff and Vale College
Completed as an additional A-Level during gap year
- 6 Jahre und 10 Monate, Sep. 2014 - Juni 2021
A-Levels & GCSEs
Radyr Comprehensive School
A-Levels: Welsh Baccalaureate (A*), History (A), Biology (A), Chemistry (A) GCSEs: 5 A* and 8 A grades, including Distinction in Additional Mathematics Leadership & Activities: Student Council Member, Community House Captain, Student Prefect Awards: Achieved Bronze Duke of Edinburgh Award
Sprachen
Englisch
Muttersprache
Deutsch
Gut
Welsh
Gut
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