Denis Selma Nepotu

* Execute end-to-end new hire experience initiatives, supporting strategy execution and project management for improved onboarding outcomes * Conduct journey mapping and empathy mapping to understand new employee experiences * Design and implement user research programs including focus groups, interviews, and surveys to capture new hire * Develop automated insights workflows to streamline data exploration and anomaly detection * Build comprehensive reporting frameworks that provide actionable insights to st

• Planning and organization: Assigning tasks and ensuring work is completed efficiently. • Coaching and motivation: Supporting team members, helping them develop and maintaining a strong team dynamic. • Communication: Acting as a bridge between management and the team, ensuring clear information flow. • Conflict resolution: Handling internal issues and fostering a positive work atmosphere. • Monitoring and evaluation: Analyzing performance, providing feedback, and suggesting improvements.

Monitoring servers and VM for availability, operations, performance, security and other operations-related processes; Ensure that the server is performing as expected and to mitigate problems as they become apparent; Creats Itop tikets for incidents and perform the administative work once the incident is closed; Sends communication according to state of incident to all customers in effective time (15min); Record and classify received incidents and undertake an immediate effort in order to restore a failed

Assists with providing system administration of distributed computer systems, including the support, maintenance and improvement of OS, hardware (printers, dockers), and software on laptops, desktops, mobile devices and tablets; Perform user account administration, creation, deletion, and modification of Active Directory and email accounts; Manage and maintain e-mail archiving permissions and provisioning for users; Create and delete user/team network folders;

Communication with clients via phone, mail, chat; Analyze complex equipment to determine the best way to improve it; Ensure that computer hardware components work together with the latest software developments and other devices; Update existing computer equipment so that it will work with new software; Support for PC hardware and peripherals; Managing and troubleshooting web tools; Managing IT inventory and purchasing PC hardware; Monitoring and assisting junior technicians with critical issues;

Guarantees the complete and fast support of the customer's request (repair, sharpening, troubleshooting); Coordinate the different steps (follow-up and closing of the service ticket); Provide the interface between technical and / or technical agents, suppliers or customers if necessary (quote, loan, guarantee, repairs, reminders); Ensures the administrative management of its activity; Manages the quotes, invoices, contracts (publishes them, sends them, insures reminders); Proposes commercial actions;