Denitsa Garcia Puig

Sales of the company’s products -rent a car packages and travel insurance, providing excellent customer service and assistance with reservations via phone , extensive use of XML system Receiving, processing and resolving customers requests and claims via e-mail, ticketing system Resolving on-site problems with suppliers of rent-a-car services in different countries around the world

DSN Artwork and Prepress is a European leader in tailor-made processes for artwork and prepress. My responsibilities were: • Assessing the potential and the legal requirements for entering new international markets • Estimating the potential for business opportunities via cold callings and visiting customers • Taking part in the monthly sales and business development meetings in Antwerp, Belgium. etails on a CRM tool and a summary of cultural and business insights for the area.

My responsibilities included: • Client acquisition via regular visits to customers and presenting the products of the company, customer service and follow of pre and post-sales activities and customer satisfaction rate. • Regular reporting to our German partner Jokey Group (www.jokey.com) on reaching sales targets and assessment of new business investment opportunities. • Organising marketing campaigns and event management (food fairs, exhibitions, special events).

Management Basics, Statistics, Mathematics, Business Planning, International Marketing, Price Policy, Product Policy, Communications Policy, Distribution Policy, Industrial Marketing, Marketing Research, Economics

Turkish language, History of the Ottoman Empire and the Republic of Turkey, Phonetics, Phonology, Audiovisual Technologies, Stylistics, Pedagogy, Dialectology, Morphology