Deniz Beşer

Developing online sales platform for upsell and modem, Commitment renewal and upsell; achieving %42 increase on incremental revenue, Churn; achieving 20% decrease on churn rate with care call, churn prevention model and commitment renewal operations developments, Developing system improvements to increase arpu up levels; achieving %25 increase, Analysis of behaviour related to churn and customer behaviour measures Determining headcount for commitment renewal and upsell and setting target for both operations

Launching English Home’s first customer targeted campaign achieving %30 increase on ATV, Creating pricing strategy and campaign plans based on the seasonality and company KPIs, Analysing basket and receipt data for creating customer based measures and forecast data, Project Based Responsibilities: CRM project campaign management, Customer data collection optimisation and communication with branches, First customer based churn campaign of English Home; achieving %20 increase on ARPC.

Commercial Customer Analysis and commercial customer segmentation, Creating Media performance analysis and KPI measures, Creating sales and cash margin budget and forecast reports on a category and operation type, Developing a micro trading plans in order to maximize income by tailored marketing and reduce mass marketing cost, Working with the project team to create a price elasticity tool in order to answer and locate the market needs and actions taken by the opponents.

Creating yearly and mid-term budget sheets in order to create reports for making decisions on the planned routes, Creating revenue and cost reports and results based on the planned routes including capacity and fuel consumption forecasts, Auditing Balance sheet monthly for routine external audit periods. Developing models to calculate delay costs for potential loss and to reduce cost.

Graduation: Distinction