Dennis Davantes
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Dennis Davantes
- Bis heute 15 Jahre und 2 Monate, seit Juni 2010
GE Healthcare L2 Server Administrator (Unix/Windows)
Merlin Information Systems Philippines, Inc.
- Accepted elevated transfers and escalations from L1 support. - Performed remote administration and monitoring of Windows Server 2003, Windows Server 2000, Windows NT & Sun OS 5.10 (Solaris) based I.T. infrastructure. - Performed L2 support to other platforms hosting Citrix Presentation Server 4.5, ESX Server 3.5, VMware Virtual Center. - Performed Backup Restore process on Veritas NetBackup 6.5.
- Bis heute 15 Jahre und 6 Monate, seit Feb. 2010
System Operator - Data Center Operations/ISG
Globe Telecom
-Performed, monitored backup operations under HP-UX and Windows Server 2003/2000 environments -Managed tape media (DLT, DDS2, DDS4, LTO2, LTO3) used in daily, weekly, monthly backup ops.
- 3 Monate, Juni 2009 - Aug. 2009
Helpdesk - Reliever
RCGIT Philippines
- provided Level 1 desktop support to employees of Asian Development Bank. - troubleshot user issues with applications (Lotus Notes 8.5, Microsoft Office 2000/2003, Skype), operating system (Windows XP), network connectivity, network drives, network printers
- 4 Monate, Jan. 2009 - Apr. 2009
Windows engineer - JPMorgan-WAMU Server Build Project
Seven Seven Global Services Inc.
- Initiated server build/install process remotely under Windows 2000 Server environment using HP Integrated Lights Out technology. - coordinated with onsite engineers on the proper installation of the HPDL380 servers on switches, UPS/power supplies. - monitored the progress of the server build activity and escalated successful build to Tier 2 for verification
- 4 Monate, Aug. 2008 - Nov. 2008
Wintel Level 2 Technical Support Engineer - Hewlett-Packard Phils.
Emerio Philippines, Inc.
-Accepted transfers/elevations. -Resolved incidents, agree with customer on the resolution of incidents. -Handled Request for Change activity. -User/System Administration. -Identified, verified and elevated new problems. -Resolved known errors. Identify root cause. -Executed change requests. -Enforced/supported the Change Mgt process and procedures in day to day activities. -Assisted in production testing. -Assisted in service support mechanism implementation.
- 11 Monate, Sep. 2007 - Juli 2008
Wintel Level 1 Command Center - Hewlett-Packard Phils.
Emerio Philippines, Inc.
- Provided first level technical support to HP’s global customer base and worked on a global operations team responsible for the support of Windows platforms (servers) -Accepted calls or requests from authorized users and provides reactive support for clients and introduce measures to reduce reactive work -Monitored, categorized and prioritized all incidents using HP OpenView (a monitoring tool) -Handled end-to-end delivery of SLAs (Service Level Agreements) for assigned accounts
Ausbildung von Dennis Davantes
- 5 Monate, Aug. 2005 - Dez. 2005
Sun SL275-Java Programming Language / Solaris 9
Mapua Information Technology Center
- 2 Monate, Dez. 2003 - Jan. 2004
Microsoft Official Curriculum (MOC) MCSA/MCSE Windows 2000 Track
DBWizards, Inc.
COURSE 2152: Implementing Microsoft Windows 2000 Professional and Server COURSE 2153: Implementing a Microsoft Windows 2000 Network Infrastructure
- 5 Jahre und 8 Monate, Mai 1986 - Dez. 1991
Finance
De La Salle University
Insurance, Securities and Investments, Consumer/Universal Banking, Financial Statement Analysis, Trust operations,
Sprachen
Englisch
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