Derrich Schleich

Leading Technical Support and QA Plan and manage sprints in Agile environment on JIRA Extensions for BI Platforms like Qlik Sense and Power BI Involved in the UIUX design of the products Assist with German client queries Documentation on Confluence Manual/Automated testing(Testim) Prepare Spec documents Wireframe user journeys using Balsamiq Mockups Investigating bugs and discussing feature and enhancement requests alongside clients for detailed requirements analysis

• Design new product functionality - screens, reports, integrations and product abilities • Write User Guides and manage the PSIber Academy • Manage the WalkMe project - digital adoption platform • Investigating system issues, recreation and reporting of issues • Analyse client requirements and suggest existing solutions within the platform or gather information for new functionality • Technical support and troubleshooting • Training of high level clients on the platform

• Investigating system issues, recreation and reporting of issues • Analyse client requirements and suggest existing solutions within the platform or gather information for new functionality • Technical support and troubleshooting • Manage a small team on the Helpdesk • Manage large client queries on software • Test new system functionality and provide detailed feedback to development

• Investigating system issues, recreation and reporting of issues • Technical support and troubleshooting • Test new and existing system functionality in a QA environment and provide detailed feedback to development