Dhaval Sharma

- shift leader of the flight care team - handling of flight bookings - maintaining an accurate communication with brokers on all aspects of their flights (e.g. weather restrictions, slots,...) - ensuring an optimal service quality - communicating with all involved departments to ensure a smooth operation

- handling of flight bookings - inserting bookings into the system - sending flight briefings and itineraries to the clients

- support of the flight care team - inserting flight relevant data (e.g. passport details) into the system

- responsibility of ensuring a smooth operation of the passenger flow at the gangway - handling security related passenger complaints and issues - securing the ship - fire watch

- handling flight operations on ground - handling passenger complaints and queries - customer service - screening of baggages/cargo and passengers