Dhinson Dacpano

• Work on defect tickets by investigating code and implementing fixes. • Perform service requests whenever workaround is necessary to address production issues. • Collaborate with Business Analysts to develop solutions, improve application performance, and ensure code reflects the technical design.

• Responsible for analysis, design, development, unit and integration testing, deployment, and maintenance of application. • Completed user stories within the specified iteration. • Part of the team that implemented the DEVOPS practices in mainframe environment.

• Completed tasks and projects critical to the company’s modernization efforts. • Resolved critical issues related to missing amounts due to postmigration job abends and worked with other application SME’s to stabilize the system after migration.

• Responsible for requirement gathering, analysis, design, development, implementation, testing, integration, deployment, documentation, and maintenance of applications. • Created and executed JCLs, ad-hoc programs, and SQL scripts for user service requests like data extraction, report generation, and for code investigations. • Primary support during major software upgrades like DB2, MQ, ZOS, etc.

• Successfully completed several major development projects like Dynamic Appointment Window, eService, Bill Redesign and FDM Project. • Involved in the CICS Upgrade testing and the Batch Improvement / Application Discovery initiative for cost and time savings • Successfully investigated and resolved critical BPO issues such as credits not properly credited to customers. • Completed tasks on time even those with aggressive targets. • Value creator nominee during onshore client town hall.