Diana Boian

Pedersen & Partners is a leading global Executive Search & Leadership Consulting firm. We operate 56 wholly owned offices in 50 countries across Europe, the Middle East, Africa, Asia & the Americas. Our values Trust, Relationship and Professionalism apply to our interaction with clients as well as executives. More information about Pedersen & Partners is available at www.pedersenandpartners.com

-Managed a high volume of inbound and outbound calls, ensuring efficient and professional communication with patients -Collected, verified, and accurately conveyed patient information to relevant departments to facilitate coordinated healthcare delivery -Scheduled patient appointments in compliance with established protocols to maximize operational efficiency -Conducted patient triage to assess urgency and prioritize care

-Managed high-volume inbound and outbound communications with corporate clients in a professional and solution-focused manner. -Provided precise, pertinent information in a clear and organized manner, demonstrating a keen attention to detail and a compassionate approach to meeting client needs. -Client requests were logged and tracked using internal systems. This ensured that requests were followed up on in a timely manner and resolved in accordance with company protocols and service standards.