Diana Jovovich.

A quarterly review mechanism has been established to manage the three core supply chains of private flights, cruise ships and local tour operators according to cost, satisfaction and fulfillment rate; and peak season production capacity and standby rules have been optimized based on data review.

Independently design luxury short trips in Northern Italy, including the Lake District, Dolomites, and Piedmont. Package boutique hotels, private transportation and local experiences. Create a post trip feedback form and optimize your preferred supplier list based on satisfaction and stability.

Responsible for reviewing destination and supplier qualifications to ensure service and safety standards. Proficient in using the reservation system to update flight and hotel information to avoid itinerary discrepancies. Prepare pre trip information packages for VIP clients, providing itinerary details, practical information, and emergency contact information to ensure a smooth and safe journey.

In the research on the operational nodes of private aviation and cruise docking I was responsible for sorting out the connection processes between flight time slots air rights ground support and shore itineraries and proposed executable SOP points. During this period, I not only mastered the key technologies and process optimization methods for seamless connection across transportation modes but also improved my capabilities in resource coordination and emergency response.

Completed the high end tourist portrait and willingness to pay course project combined with questionnaires and interviews to sort out the three major preferences of privacy convenience, and service details and drew a service blueprint based on this.