Diego Mercado Sosa

Agile Transformation: Coached 3 engineering teams (25 members) in Scrum/Kanban, improving sprint velocity by 25% and reducing blockers by 30% through structured retrospectives. Digital Optimization: Automated quality inspections using Power Platform, cutting compliance cycle time by 30% (€560K annual savings). Supply Chain Resilience: Implemented Lean 5S with procurement teams, reducing material lead times by 20%.

Led 5+ concurrent strategic initiatives with a $2.5M annual budget, ensuring delivery within scope, schedule, and quality targets. Coordinated cross-functional teams across Operations, Engineering, Procurement, and Quality while managing risks, dependencies, governance, and executive reporting. Delivered €560K+ annual savings and improved efficiency by 25% through Lean Six Sigma and Agile initiatives. Created SOPs, KPI dashboards, and PMO governance standards using Power BI.

Sales Ops Modernization: Deployed Kanban + Power BI dashboards for global sales teams, slashing lead time by 15%. Regulatory Alignment: Ensured ISO 13485/REACH compliance for EU clients, eliminating bottlenecks in product launches. Cross-Regional Collaboration: Facilitated hybrid Scrum ceremonies (Sweden/Germany/USA) via Miro, improving alignment.

Project coordination for global digital and operational initiatives across Europe and North America, collaborating with cross-functional remote teams. Developed Power BI dashboards and reporting frameworks that improved data accuracy and reduced sales cycle time by 15%. Managed schedules, budgets, resources, risk assessments, and change control using Jira, MS Project, and Agile practices while facilitating stakeholder alignment and executive reporting across all project phases.

• Managed operational workflows, CRM processes, and client communication pipelines, increasing sales pipeline growth by 15% through structured process optimization. • Coordinated cross-functional collaboration between sales, operations, and client-facing teams, improving service delivery and customer retention metrics.