Dijana Golubovska

Database structural changes planning and implementation / Data Warehouse development and design

Big Data analysis and ML solutions for driving decision-making, improving internal process and project evaluations. • Data exploratory analysis and deep analysis. • Creation, testing and automation of prediction models • Visualization charts and dashboards using Power BI/QlikView

• Provided 70% automated reporting services using SQL server data tools (SSDT). • Successful migrated multiple reporting servers to one integrated reporting server. • Designed and implemented 93% automated Revenue assurance controls using ETL tools. • Constantly ensuring data quality of the DWH databases.

• Definition and reporting on business relevant KPIs • CRM acceptance review team member. • Created change requests for proprietary solutions. • Prepared user requirements for new CRM features regarding improvement of Customer Support (CS) tools performance. • Quality assurance and user acceptance testing for CRM change requests implementation. • Planning, implementation and Quality testing on Next Generation Voice Network Project and Business Contact Center establishment.

Computer science, informatics and automation