Dimitrina Krasteva-Schmidt

Availability Manager for Automotive client: •Leading customer facing Availability management board meetings • Managing the application support teams to provide Problem Determination & Root Cause Analysis • Proactive planning to ensure System Availability according to Best Practices & System Maintenance plans Quality Manager: • Creation and maintenance of Change management procedures • Ensuring the fulfilment of contractual obligations • Continuous quality, service and process improvement

• Leading and participating in transition meetings directly with the customer • Single point of contact and escalation point for HP transition team and customer • Delivery lead for remote support of Windows servers • Team lead for 6 engineers • Internal training of 2nd and 3rd level teams • Providing overall development oversight and support the team in the delivery of high-quality support within committed timelines.

- Central contact for all file services related activities • Capacity management - Managing the capacity of storage systems – Netapp filers. - Implementing data-moves - Monitoring the storage availability of the file servers • File Migrations - Planning file migration activities - Performing resource management • Change Management: Pre – and Post implementation checks, change implementation

• Server Infrastructure: - Server Installation and configuration • Active Directory: - GPO Management - Troubleshooting • File-services: - Capacity Management • 3rd Level Incident handling • Microsoft case handling i.e. for DFS performance problems • Root Cause Analysis including customer communication • Change management • Firmware and Driver management for HP Blade Server Infrastructure

• Troubleshooting server technical issues • Handling escalated tickets from the monitoring team • Guide and train CC engineers • Documentation, reporting and trend analysis • Server health-check; Preparation of root cause analysis (RCA) • Woking in 24/7 shifts • Release To Production handling (RTPA)

• Web development using Joomla and Django and Web administration • Experienced in exposure to clients and leading of presentations

• Preparation and maintenance of web sites

Working on Master thesis: "Implementation of Delay-Based Congestion Control into the Cross-Platform Predictably Reliable Real-time Transport protocol"

• CCNA – Exploration 1,2,3,4 • Automating Administration with Windows PowerShell 2.0 • Citrix XenApp 6.5 Administration • Configuring and Deploying a Private Cloud with System Center 2012 • VMware vSphere: Install, Configure, Manage ESXi 5.5 and vCenter Server 5.5

• Design and Analysis of Algorithms • Computer architectures • Data Structures and Object-Oriented Programming with Java • Network Programming • Logical Programming • Directory Services