Dinesh Kumar Rangaswamy Viswanathan

Resolving complex technical issues related to SRX, vSRX, NFX, ATP Cloud, and MIST WAN assurance, significantly enhancing customer satisfaction. Maintaining network & systems by managing product and capability roadmaps; established maintenance procedures, and worked with systems administrators and engineers to perform regular network maintenance. Troubleshooting user circuit outages including the data collection for problem isolation and verified end-to-end system health after extended outages.

Supported Citrix ADC(Netscaler) • Perform problem analysis and isolate problems of minimal to moderate complexity, with general instruction and oversight from team leads and/or management. • KCS spoc and publish articles on based on technical support issues in Citrix's online knowledge-base. • Established culture of continuous improvement within support team by regularly soliciting feedback from colleagues. • Identify potential areas for enhancement based on customer feedback and usage patterns.