Dirk Fleischheuer

• Information of COVID 19 positive patients regarding their test results and provision of information on future steps. • Collect information about people they have been in close contact with. • Calling of close contacts and provision of advice

• Asset management support for a wide range of cyber security products. • Dealing with registration/licensing queries. • Assisting customers with administrative issues regarding end-user management. • Creation of Sophos Customer Care training material for future agents

• Trouble-shoot IT issues via remote sessions and escalation of app-specific issues to specialised teams. • Provide system administration (Windows 7 & 10) for a multi-national client with approx. 15,000 end users covering over 80 applications.

• Customer support for IT security product Sonic Wall (formerly DELL-Sonic wall). • Translation (English to German) and creation of Knowledge Base articles. • Call screening and prioritising. • Dealing with licensing and registration queries and assisting customers with their IT issues. • Processing of replacement orders for priority customers. • Providing guidance to new remote team members.

• Recording of clients’ debts and debt- recovery plans, handling cash repayments and accounting of same, correspondence with clients. • Maintenance of clients’ claims and clients’ data base, advice and support of clients in relation to their entitlements and obligations.

Coordination of collaboration and communication between environmental organisations and social enterprises in the greater Cork region. Planning, sampling, data gathering of a survey concerning transportation habits of people in the greater Cork region and presentation of survey to the Cork Transport and Mobility Forum.

First generation attendant in a newly set up common room project for mature students in University College Cork. Duties included the daily running of the common room, providing experience and orientation to first year mature students in their transition to college, as well as administrative duties such as book keeping.

Provision of legislation advice, mediation and negotiation on behalf of tenants engaged in disputes with landlords. Preparation of files going to the Residential Tenancy Board for mediation.

Food preparation, menu planning and general day to day management of a sole trader Burger outlet.

Transfer and medical supervision of patients on a cardiac ambulance.

Emergency medical response to accidents and medical emergencies and pre-hospital stabilisation of critically ill patients and assistance to senior Medical Personnel (Notarzt) This included defibrillation, establishing of i.v. access and intubation as well as the administration of selected drugs.

International Development Studies, Rural Development, International Food Policy, Spanish Language, Economics, Statistics, Data in Development, Agricultural Systems, Co-Op Studies, Gender and Equality, Supply Chain Management, Food Marketing Management.