Dirk Friedrich

SME (2nd level support) for Transmission, Ethernet and IP Troubleshooting VOIP circuits (SIP) and provide Training for the Team Providing Documentation and Training for Organisation Coordination of Network migrations and new POP sites Technical Pre-Sales support Team Manager in absence of the German Operations Manager

SME (2nd level support) for Transmission, Ethernet and IP Troubleshooting VOIP circuits (SIP) and provide Training for the Team Providing Documentation and Training for Organisation Coordination of Network migrations and new POP sites

Installation, Commission and Maintenance of Transmission, Ethernet and IP Equipment. Configuration, Testing and Troubleshooting on Layer 1, 2 and 3 Circuits IP configuration and familiar with Cisco IOS, XR including MPLS, VOIP, Routing and Switching SME for Transmission, Ethernet and IP Providing Documentation and Training for Organisation Project Lead on large Network migrations and new POP sites Technical Pre-Sales support Team Manager in absence of the German Operations Manager

For Colt I worked as a contractor to support the team in the INCC (International Network Control Centre) in Düsseldorf and London with all upcoming Network issues for the European Backbone. Another major part of my work was to provide remote hands for migration of the network and installing new network elements.

At Colt I worked as a contractor in the INCC (International Network Control Centre). I was responsible for the European Backbone at STM64 (DWDM, LH, DX) level. On the Metro site we used TN-16XE and TN-4XE. Part of my job was proactively monitoring, managing the backbone (fault finding and trouble clearing), Provisioning and Commissioning. Main part of my work was providing second level support for the Field Engineers.

At Verizon (former MCI WorldCom) I worked in the IMC (International Management Centre) Infra Structure and Data Section. Part of my job was proactively monitoring and managing the backbone and fibre networks using various software monitoring and diagnostic tools and provision circuits with a bandwidth from 64K to 2,5G.