Dirk Sperling

Angestellt, Leiter IT Service Management, Experis IT Services GmbH & Co. KG

Schauenburg, Germany

Skills

extensive experiences within IT Infrastructure env
deployment and client software distribution and st
project management experiences in national and int
creative mind and action
conviction
integrity
loyalty
Management
Kundenbetreuung
Informationstechnologie
Service Management
Changemanagement
Beschwerdemanagement
Reklamationsmanagement
IT Service Management
Clientmanagement
Kundenzufriedenheit
Incident Management
Customer-Relationship-Management
Englische Sprache
Deutsch
Führung
Selbstständigkeit
Organisationstalent
Teamfähigkeit
Motivation
Flexibilität
Zuverlässigkeit
Interkulturelle Kompetenz
Kommunikationsfähigkeit
Eigenverantwortung
Kundenorientierung
Auslandserfahrung
Soziale Kompetenz
Problemlösungskompetenz
Durchsetzungsvermögen
Genauigkeit
Selbstbewusstsein
Zielstrebigkeit
Freundlichkeit
Strukturierte Arbeitsweise
Vernetztes Denken
Analytisches Denken
Begeisterungsfähigkeit
Engagement
IT Infrastructure Library

Timeline

Professional experience for Dirk Sperling

  • Current 1 year and 2 months, since May 2023

    Leiter IT Service Management

    Experis IT Services GmbH & Co. KG

  • Current 1 year and 7 months, since Dec 2022

    Head of SIAM - Evonik Account

    Experis IT Services GmbH & Co. KG

  • Current 5 years and 6 months, since Jan 2019

    Head of Service Management - apobank Account / DXC

    Experis IT Services GmbH & Co. KG

  • 2 years and 8 months, Aug 2016 - Mar 2019

    Account Service Manager

    Proservia

  • 1 year, Sep 2015 - Aug 2016

    Account Service Manager | E.ON Account

    HP Enterprise Services

    Account Service Manager responsible for ITIL processes as there are Critical Incident Management, Incident Lifecycle Management, Incident Management, Change Management, Release Management, Problem Management, Availability Management, Configuration Management, Capacity Management, Service Level Management, Service Request Fulfillment and Reporting.

  • 1 year and 3 months, Jul 2014 - Sep 2015

    Head of Service Support - Operational Integrator (OI) | E.ON Account

    HP Enterprise Service

  • 2 years and 9 months, Nov 2011 - Jul 2014

    Account Process Lead Change Management - E.ON Account

    HP Deutschland GmbH
  • 8 months, Apr 2011 - Nov 2011

    Managed Workplace Service

    Hewlett-Packard GmbH

  • 6 years, Apr 2005 - Mar 2011

    Desktop Coordination and Integration - Workplace system change coordinator

    E.ON IT GmbH

    Client Design and Standardization, Client Deployment and Software Distibution, national and inetrnational project management

  • 3 months, Jan 2008 - Mar 2008

    Project Management Office

    E.ON IS Sverige AB (temp. als Expat)

    Project Management Office introduction of standardized client computer platform for E.ON Nordic (E.ON Employee Exchange Programs)

  • 3 years and 3 months, Jan 2002 - Mar 2005

    System Engineer / Architect - Client Deployment and Standardization

    E.ON Mitte AG

  • 11 years and 3 months, Oct 1990 - Dec 2001

    Consultant

    GE Compunet

Educational background for Dirk Sperling

  • 2 years, Oct 1988 - Sep 1990

    Informatik

    Teutloff-Schule-Braunschweig

Languages

  • German

    First language

  • English

    Fluent

  • Swedish

    Basic

Interests

Digital photography
professional networking
traveling
playing saxophon
swedish wooden boats
Apple IMacs
socializing
web site development and design
geocaching
geography and scandinavia

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