Dirk Walter

Premium

Partner / Gesellschafter, Inhaber, .custain Customer Management Beratung

Köln, Germany

Skills

Kundenmanagement
Kampagnenmanagement
Customer-Relationship-Management
Kundenbindung
Kundenrückgewinnung
Kundensegmentierung
Certified Scrum Master
Certified Scrum Product Owner
Kundenwert
Customer Retention
Unternehmensberatung
Customer Development
Customer Care
Produktmanagement
Loyalty Marketing
Kundenvertrieb
Kundenbetreuung
Telesales
Lifecycle Management
Kunde
Customer Lifecycle Management
Customer Experience Management
Marketing
Direktmarketing
Dialogmarketing
Direct Marketing
eMail Marketing
Multichannel Marketing
Online Marketing
Business Intelligence
Strategie
Senior Consultant
Vertrieb
Analytisches CRM
Verkauf
CRM-Systeme
MS Office
Englische Sprache
Deutsch
Kampagne
Kundenorientierung
Interimsmanagement

Timeline

Professional experience for Dirk Walter

  • Current 8 years and 9 months, since Mar 2013

    Inhaber

    .custain Customer Management Beratung

  • 1 year and 5 months, Jan 2020 - May 2021

    Head of CRM

    Dr. Kurt Wolff GmbH & Co. KG

  • 1 year and 9 months, Jun 2011 - Feb 2013

    General Manager Customer Development; Mitglied der Geschäftsleitung

    11880 Internet Services AG

  • 2 years and 5 months, Jan 2009 - May 2011

    Director CRM

    Unitymedia Group

  • 6 years and 6 months, Jul 2002 - Dec 2008

    Teammanager Customer Retention

    E-Plus Mobilfunk GmbH

  • 1 year and 2 months, May 2001 - Jun 2002

    CRM-Manager

    o.tel.o GmbH

  • 9 months, Aug 2000 - Apr 2001

    Wissenschaftl. Mitarbeiter

    Institut für Rundfunkökonomie

  • 1 year and 1 month, Jul 1999 - Jul 2000

    Consultant

    KPMG AG Deutschland

Educational background for Dirk Walter

  • 6 years and 6 months, Oct 1992 - Mar 1999

    BWL

    Universität Köln

    Marketing, Handel&Distribution, Medienökonomie

Languages

  • German

    -

  • English

    Fluent

Wants

Neue Herausforderungen
Kontakte zu CRM
Kundenbindung
Kundenrückgewinnung
Bestandskundenmarketing
Mobilfunk
Telekommunikation
Kundensegmentierung
Kampagnenmanagement
Kontaktstrategie
Energiewirtschaft
Stadtwerke
EVU

Interests

Hockey
Sport

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