Doina Alexandru
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Doina Alexandru
- Bis heute 15 Jahre und 8 Monate, seit Jan. 2010
Project Manager
IBM Global Delivery Center-Eastern Europe
- 9 Monate, Sep. 2008 - Mai 2009
General Director
Diamonis Expert SRL, Romania
General Director: manage all clients and suppliers, responsible with the business promotion, development, investment etc
- 1 Jahr und 4 Monate, Juni 2006 - Sep. 2007
Account Manager-Telesales
Vodafone Romania
Responsibilities, Achievements •Accomplish team and personal monthly selling targets •Sales for business market by phone and face to face; sell of Vodafone product and services; •Negociation of prices; •Drawing of offers, presentations of Vodafone services, technical documentation ; •Contracts; •Maintain quality relashionship with Company's BUSINESS clients; •Act in accordance with company initiatives, processes and methodology
- 11 Monate, Aug. 2005 - Juni 2006
Customer Service Representative - Back Office Representative
Vodafone Romania S.A.
-Customer Service Representative (Back Office Representative)- Managing internal clients' requests- by CRM applications(price plan change, 3G activation, Data Service activation, Invoice Sending etc) ; -Drawing up of loyalty offers for external clients and sending them the offers by fax and e-mail and post; -Processing loyalty offers for services and handsets. -Answering in a timely manner to internal and external clients requests; -Up-sell for Vodafone products and services; -Ensuring client satisfaction
- 1 Jahr und 5 Monate, Apr. 2004 - Aug. 2005
Customer Service Representative for Consumer Market, Customer Operations Dep.
Vodafone Romania S.A.
Customer Service Representative Responsibilities:Call-Center and CRM -Answering in a timely and highly professional manner to customer requests(billing and services information); -CRM registration of customers and their requirements; -Telecom billing: invoices, credit/charges, payment delays etc -Activation of services in the billing system; -Retention of customers by negotiation and persuation; -Maintain personal and team targets -Act in accordance with company initiatives, processes and methodology
- 3 Monate, Juni 2003 - Aug. 2003
Ticketing agent
ICAR Tours
Ticketing - operating in Worldspan reservations and booking system; Primary Accounting; Maintaning contact with clients by phone, e-mail, fax; Human resources and Secretarial activities.
- 2 Monate, Dez. 2002 - Jan. 2003
Sales Consultant -RTC Holding S.A
Diverta Group-RTC Holding
Sales consultant.Marketing and sales adviser.Accounting.Project analisys.Computer job.
- 3 Monate, Okt. 2001 - Dez. 2001
Trainee in the Human Resources Departament;
Athenee Palace HILTON
Training in human resources field at the HR Bureau. Managing different documents in employees' files.
Ausbildung von Doina Alexandru
- 10 Monate, Okt. 2007 - Juli 2008
International Relations and European Studies
Institut de Europeen de Hautes Etudes Internationales de NICE, France
Diplome de Hautes Etudes Europeenes et Internationales. Istanbul(Turkey, Oct. 2007-December 2007), Nice (France, January 2008-March2008), Berlin(Germany, March 2008-May 2008) Poznan(Poland, April 2008)
- 3 Jahre und 9 Monate, Okt. 2000 - Juni 2004
Faculty of Commerce/Trade
Academy of Economic Studies, Bucharest
Licence diploma in Economy, Trade, Tourism and Services
Sprachen
Englisch
Fließend
Französisch
Fließend
Rumänisch
Muttersprache
Türkisch
Grundlagen
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