Donovan Banfield
Angestellt, Team Leader, Conduent
Hamburg, Deutschland
Werdegang
Berufserfahrung von Donovan Banfield
Bis heute 6 Jahre und 9 Monate, seit Jan. 2018
Team Leader
Conduent
Team Lead in Reservations Department for large USA Based Cruise Line. Reservations department is responsible for Inbound Sales, pre- and post Cruise customer support, B2B sales (Cruise line to travel agent both both individual and group reservations)
10 Monate, März 2017 - Dez. 2017
Call Center Agent
Conduent
Call Centre Agent for large USA based Cruise Line. Responsible for Key Accounts and creating and caring for large group booings
1 Jahr und 10 Monate, Mai 2014 - Feb. 2016
Project Manager (Fraud Manager)
hungryhouse
• Analyzing of fraud related data and creating strategies to minimize the impact of credit card fraud in an online/card absent payment environment • Formulating and implementation of fraud prevention processes • Liaising with Product, Finance and Customer Care Teams in relation to payment systems • Liaising with Law enforcement agencies in regards to investigations (Data Controller)
10 Monate, Juli 2012 - Apr. 2013
Customer Service Agent
hungryhouse
• Dealing with End Consumer and Restaurant queries via telephon, email and direct messenger • Content Management (Data Entry) – Website hungryhouse.co.uk
Ausbildung von Donovan Banfield
2 Jahre, Jan. 2002 - Dez. 2003
Therapeutic Massage
Massage Therapy Institute
Sprachen
Englisch
Muttersprache
Deutsch
Gut
Afrikaans
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