Duc Trinh

• In charge of the feed-in domain: Launched the “Direct Marketing” product successfully, which helped the company acquire and manage over 25000 customers after the first year (+150% increase in customer acquisition, accounting for ~35% of all customers at that time). Became the main technical contact point for this business use case • Led the implementation of VPP customer participation process, which integrated over 1000 customers successfully in the first month after launch (more on LinkedIn)

• Being one of the main contributors in the backend and shipped client facing products collectively with team • Created automated tests to ensure that products are delivered in a stable manner • Owned the continuous migrations of application databases • Coordinated workflows for third party products and services integrations • Actively discussed with team to choose suitable technologies based on problem set, contextual technologies and team capabilities • Provided guidance and mentoring for company interns

• Developed new features on both frontend and backend based on functional requirement documents • Continuously fixed bugs and made performance improvements • Closely collaborated with product designers and business analysts to refine and upgrade feature requirements

FPT Software is the largest IT services company in Vietnam. I worked as an SAP consultant in multiple projects providing services for customers from Belgium, Japan and Vietnam where I closely teamed up with developers to resolve issues and develop new features in the system.

IT management program in Belgium which provides courses on several business & IT topics, such as business information systems, business analysis, computer programming, database management.