Dzenana Sisic
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Dzenana Sisic
- Current 4 years and 11 months, since Aug 2021
Contract Manager
Q-PERIOR AG
Responsible for: -creating, optimizing, delivering and documenting of contracts for our external consultants -contractual negotiations with potential subcontractors, as well as the maintenance of various work-permits and registration certificates regarding their deployment. -making sure that the deployment of our consultants is contractually covered through a high level of quality-control.
Responsible for: -Preparing and executing classes for adults and children -Managing groups and following up on teaching lessons -Preparing and executing tests
- 7 months, Jan 2021 - Jul 2021
Customer Care Manager
Teleperformance Sarajevo
Responsible for: -Managing client data -Analyzing given issues -Communicating with clients, partners and distributors -Finding a suitable solution in a timely manner -Monitoring implemented solutions
- 2 months, Nov 2020 - Dec 2020
Call Center Consultant
Teleperformance Sarajevo
-Communicating with and offering support to clients in solving technical issues -Managing client data -Participation in technical trainings
Ausbildung von Dzenana Sisic
- Current 8 years and 10 months, since Sep 2017
German language and literature
University of Sarajevo
- 3 years and 1 month, Sep 2014 - Sep 2017
German language and literature
University of Sarajevo
Sprachen
English
C1 (Fließend)
German
C1 (Fließend)
Italian
A1-A2 (Grundkenntnisse)
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