Eduard Siffel

• Managing up to 40 individuals in different countries, different roles and seniorities including manager • Participation in pre-sales phase and assessing new potential customers from delivery perspective • Creating financial proposals for my team for projects/new customers to sales team • Actively participate in reorganizing director’s worldwide team • Transforming service delivery (SD) and service assurance (SA) teams into SD/SA follow the sun model • Prepare training global plans

• Operational Oversight: Accountable for service quality for 90+ worldwide customers, ensuring all technical KPIs and SLA commitments were met or exceeded. • Technology Transition: Oversaw the technical onboarding of new customers onto modern platforms, including Cisco, Aruba, and Silver-peak SD-WAN, Cisco ACI,DNAC. • Tooling Migration: Lead the global team through transition from internal legacy tools to ServiceNow. • Crisis Management: Served as the high-level escalation point for Sev-1 incidents, coordi

• International Knowledge Transfer: Led a team of 14 engineers in India for 6 months to complete complex network transformations and ensure a seamless service transition. • Subject Matter Expertise: Served as the SME for Cisco switching, routing, wireless, as well as complex BGP, MPLS, and VRF environments. • Process Engineering: Defined short-term team goals, created internal SE processes, and managed the technical knowledge base.

• Massive Infrastructure Migration: Acted as the Service Delivery lead for a global customer transition involving over 10,000 Cisco devices. • High-Availability Management: Solely responsible for the most critical infrastructure sites, including main Data Centers and a major manufacturing facility. • Technical Execution: Managed complex Wireless (WLC) setups, upgraded Cisco EOL hardware, and provided peer-level training.

working onsite on Alcatel GSM core devices - SSP,RCP,HLR in Romania,Comoros islands,Nigeria and Cambodia face to face meetings with customers deployement of new devices troubleshooting of Mobile network with network analyzers

4 months as local support for workstations,printers 20 months network administrator: installing new network from scratch - from physical instalation till final tuning support for approx 40 network devices from cisco,juniper and nortel switches,routers,VPN switches,firewalls,packetshapers,DHCP servers