Edwin Wortel - !! See my LinkedIn profile !!

CompuGroup Medical delivers important software to improve health and the quality of life. We build bridges between physicians, health insurances, laboratories, rehab and care facilities, and hospitals to help them provide optimum care.

Cognigy.AI is an automation platform that enables enterprises to easily create and operate AI-powered virtual agents to automatically handle calls and chats from customers and employees. In my role as Solution Architect I support our customers in their conversational AI transition journey.

The Analyst is managing and delivers components of business engagements which identifies, designs, and implements technology and creative RPA solutions for the organization. Key responsibilities include: • Analyzing business processes, identifying automation opportunities, define RPA value proposition, reengineering processes to improve automation potentials and recommends RPA approach/strategy • Conduct RPA High Level Assessments

In this position I fulfilled the role as business specialist for our global contact center. Responsibilities: Plan and Implement projects focused on IVR and Call Center applications including call handling and call control. Contribute to the design and end-to-end optimization of Call Center processes. Support and maintain IVR and Call Center systems. Work with business stakeholders to define appropriate call flows. Work with outsourced service providers. Document all aspects of call center environment.

As a Customer Service Professional you are responsible to provide a quick answer on the customer inquiry on the phone or via Email, or to transfer the customer to the right person to talk to. Selling of individual support contracts, as well as reaching a high performance level.

In this role I co-developed a softwareapplication for driving-schools in the Netherlands. I supported the whole lifecycle of the application. I provided demonstrations regarding the software, supported the implementation, provided end-user trainingen, and supported the customer on the phone and on-site.

In this role I build applications in SAP with help of the ABAP/4 editor and SAP scripting.