Ehab Elnemrawy

• Manage multiple IT infrastructure implementation and residency projects simultaneously for Support & Deployment. • Accountable for full project life cycle from requirements gathering, architecture design, delivery & customer service transition with adherence to the organization policy. • Orchestrate and communicate project direction, objectives and lead cross-functional teams towards that and ensuring they are engaged, supported, motivated and recognized.

• Slashed travel expenses 20% (above 1 million $) within META region by negotiating prices and costs with external vendors (Airlines, hotels & Car rent agencies). • Gained full support from organization’s internal stakeholders (Security, Legal, Procurement & Global Travel Department) by communicating project plan & objectives and aligning it with organization's policies. • Established a structure and baseline for travel expenses in most of countries which has big volume of business within the region.

• Founder and owner of travel services office selling travel products & tour packages. (Freelancer) • Converse with customer to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required. • Plan, describe, arrange, and sell itinerary tour packages and promotional travel incentives offered by various travel carriers. • Provide customer with brochures and publications containing travel information

• Business travel center supervisor at Amex Egypt. • Led, supervised team of travel counselors, monitor their performance and providing full assistance and support to address and resolve a wide variety of concerns and complaints. • Enhanced and maintained customer satisfaction by organizing and providing high level standard of services to meet their requirements and expectations.

• Handling travel arrangements for global corporate such as INTEL, IBM, EMC & Lafarge. • Awarded multiple times from organization's management for my performance. • Confer with customers to determine their service requirements and travel preferences. • Answer inquiries regarding essential travel information such as schedules, accommodations, transportation connections, and medical and visa requirements.

• Handling VIP customer's requests. • Confirming airline tickets and making hotels booking all over the world. • Analysis of customer's complaints & competitors information.

• Handling corporate and leisure customer requirements. • Confirming airline reservations & issuing tickets. • Confirming hotel bookings.

• Confirming airline reservations & issuing tickets. • Confirming Hotel bookings.