Ekaterina Fischer

Fully in charge of customer service toward Puma’s retail clients (wholesale) in Russia, Belarus, Kazakhstan and Mongolia. Management of four subordinates in charge of: showroom activities for in-house product exhibitions; system and logistics issues, coordination between clients & the sales department. Client-facing order capture tool: providing clients with tech support throughout their ordering activities. SAP management.

In charge of customer service toward Benetton’s wholesale clients in Russia, Belarus, Kazakhstan, Mongolia, Azerbaijan and the Baltic states. Responsibilities included: contract management; control over accounts receivable; coordination between clients & the logistics department, for merchandise flow and documentation; organization and tracking of deliveries for key accounts; management of shortages and damaged goods; management of advertising budget, mostly out of home, by region.