Ekaterina Kazakova

support of German-speaking customers, work with reklamation via phone and emails, mamagement of reklamations

Preparing and submitting required billing forms to Finance department for processing • Liaising with Managers, Finance department team and Clients on billing related issues • Maintaining billing files • Preparing regular reports on billing status to Managers • Was responsible for compliance of billing process with PwC internal procedures and policies: • Chasing Managers on deadlines, assists them with billing calculations

Managing business schedules and travel itineraries • Assisting in co-ordinating meetings, seminars, conferences • Organising and co-ordinating internal department events • Establishing and maintaining communication with clients • Proof-reading and formatting documents • Answering the telephone and taking messages, booking conference rooms, etc. • Maintaining filing • Participating in special projects • Completing time sheets

Maintaining communication with dealers of Mercedes-Benz and Chrysler/ Jeep • Maintaining communication with the Head Offices (DaimlerChrysler AG and Chrysler International Corporation) • Dealing with dealers’ requests • Organising and co-ordinating of special offers and promotion actions • Translations and formatting texts for brochures • Answering the telephone • Co-ordinating meetings, internal workshops, trainings • Participating in events (Moscow Motor Show etc)

linguistik and multicultural communikation