Ekaterina Litvinova

I was supervising 5employees (Sales Representatives .Responsibilities included checking sales reports and calculating the corresponding bonus for representatives,preparing monthly sales reports,scheduling meetings between clients and sales representatives,organizing conferences,events,arrivals and departures for clients.

My responsibilities included scheduling meetings and appointments, responding to visitors’ questions and requests, fielding telephone calls, receiving and directing visitors, creating spreadsheets and presentations, filing(archiving) documents, etc.

As a Reservation Department Officer I was more exposed to answering inquiries directly from the customers, conferring with customers to determine their service requirements and travel preferences, contacting customers or travel agents to advise them of travel conveyance changes or to confirm reservations. This could be beneficial for the company as I have experience in communicating with clients, resolving their queries, providing information.

day-to-day administrative support to team members; secretarial tasks including printing, filing and dispatching of documents; drafting letters, corporate documents and presentations; reception duties (phone, deliveries); organization of travel arrangements/​business meetings

The role included liaison with recruitment agencies/ advertisers, coordinating prospective candidates, communicating feedbacks from HR department to them and administering offers. We had a database of opened positions and candidates in an excel file which I was also updating on a timely basis.