Elamido Shkembi

• Working remotely for maintain Virtual Machines on Cloud-based Systems • Performs administration activities such as setting user accounts, roles, access, and privileges • Monitor servers event logs, performance logs, growth of data on the network • Performs operating system software updates, upgrades and patches • Taking care of backups • Create SOP( Standard Operating Procedure) documents for different tasks while working

• Offering Hardware & Software Solutions for electronic devices working with X-Ray to detect the marker in Diesel & Gasoline passing through Albanian State Customs • Generating timely reports from main server for the customer (Albanian Government) • IT Hardware & Software solutions for Head Office structure & all Terminals in Albanian Customs. • Installation, configuration, control & maintenance of X-Ray devices mounted on cars

• Creating & Managing IT Hardware & Software solutions for repairing electronic devices. • Sales advisor & specialist, sharing with customers information & details for products, finding customized solution fitting their particular needs.

• Offering customer service & technical support on residential homes, equipping them with Internet Service via Wireless. • Solid knowledge of the function and process of quality control testing when troubleshooting problems in the installation or repair of wireless equipment. • Discussed problem history with customers and designed potential solutions after going through the company procedure for troubleshooting.

• Four weeks internship in three different sectors of Huawei Albania Office, offering at that time only antenna planning, mounting & maintenance services. • Gathered basic experience in the sales area