Eleuterio Delos Santos

 Support sales/account managers through preparation of Bill of materials for proposal submission, preparation of RFI documents, responding to RFP tenders, studying of customer networks and evaluating solutions that leads to the best offering.  Support marketing activities through organizing field trials, monitoring proof of concept Activities, conducting product presentations, coordination with tier 2 pre-sales in the Headquarter.  Operational support through order management, and project drawings.  Han

 Provides technical support to clients.  Instruct customers within the standard to ensure a complete solution to their support questions.  Document technical issues through incident tracking.  Analyzed and designed software changes to programmers/software engineers.  Provides customer assistance via phone and e-mail.  Performed software testing (UAT, SAT, performance testing).

 Provides technical support to clients.  Instruct customers within the standard to ensure a complete solution to their support questions.  Document technical issues through incident tracking.  Analyzed and designed software changes to programmers/software engineers.  Provides customer assistance via phone and e-mail.  Performed software testing (UAT, SAT, performance testing).

 Handled Cisco routers and switches.  Performed RIP, OSPF, BGP, and MPLS.  Managed networking, hardware and software support.  Network support (NOC), implementation (Service Delivery/IP Engineering) and network management.  Documentation of solution designs and writes technical specifications.

1.Installation and maintenances of Wide Area Network (WAN ) technologies such as Corporate Digital Subscriber line ( DSL ), Leased line, Integrated Services Digital Network ( ISDN ), Frame Relay ( FR ), Asynchronous Transfer Mode (ATM ), and New Generation Network ( NGN ) . 2.Configuration and hands on experiences of hardware and software operation of different kinds of modem like Zyxel 600 series and 700 series, Alcatel , Pldt modem, Nokia series, Intracom, and Telindus series. 3.Splicing and jumpering in

1.Installation and maintenances of telephone lines, ( Digital Subscriber Lines )DSL and SMART wireless internet ( SMART BRO ). 2.Configuration and hands on experiences of hardware and software operation of different kinds of modem (as Zyxel 600 series, Alcatel , Pldt modem ) and wireless antenna ( SendFar 2.4Ghz, Canopy 5.7Ghz ). 3.Providing technical assistance and training to other telecom technician. 4.Direct coordination to Base transceiver Station ( BTS ) engineer, and technical support engineer for an