Elif Sabani

Answer inbound calls as well as assist customers who have specific inquiries, Provide personalized customer service of the highest level, Update the existing databases with changes and the status of each customer/prospective customer, Handle and resolve customer complaints Process orders, forms and applications.

Translations 80% : audit and consulting reports, tender dossiers, other reports and documents, other assigned translations: Macedonian-Albanian-English General Administration 20% : Answer telephones and transfer to appropriate staff members Meet and greet clients and visitors (when necessary) Prints the financial statements and responsible for the proper format according to GT Brand

Assistance in the Trade Inquiries Department of the Chamber; help in identifying trade leads of U.S. companies and in the day to day business. Handling of trade inquiries over the telephone and attending to some of the commercial correspondence in English and German. Participation at Chamber events, registering attendants. Conducting Market Research.

Assistance with customers, e-mail and telephone correspondence to clients, updating client database, arranging and assisting with product distribution, office and administrative tasks.